Last updated 1st February 2016
Your privacy is of the great importance to us, and we will never give your personal details to any outside company for marketing purposes without your permission. We collect only the information that we need from you to provide you with the best service possible.
LATO FIELDS ESTATE manages the personal information provided by the Website Users in accordance with the legislation on the protection of Personal Information of the European Union and the Republic of Greece.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
LATO FIELDS ESTATE does not store credit card data and details, which are being managed safely and on the sole responsibility of the provider of internet payment services, through the domain of which every payment is processed and executed. The same applies to payment data used by the internet payment service providers like PayPal.
Users agree that LATO FIELDS ESTATE will use such data in the case of any refunds of amounts to Users like for example in the event of purchase revocation/withdrawal. In case of refunds made to Users’ credit cards or accounts Users maintain with internet payments service providers such as PayPal, the responsibility for the processing of such data lies solely with the service provider used, like the bank or PayPal.
LATO FIELDS ESTATE is in no way responsible for the actions done on User’s personal data, performed by third party websites from which users logged-in or through which they accessed the Website.
What do we do with your information?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
When you purchase something from our online shop, we collect the personal information you give us e.g. your name, address and email address to be able to deliver your order to you, communicate to you about the delivery, keep you up to date with (maybe) one monthly email and bill you.
If you subscribe to our mailing list, you will receive newsletters. You can unsubscribe from our list at any time by clicking on the “unsubscribe” link in one of our newsletter emails.
Email marketing: We will only send you mail that is part of your order and (maybe) one monthly email, which you can opt out of at any time.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason. If you would like to revoke this consent for us to contact you at any time, you can unsubscribe by email us: email@example.com at any time.
When purchasing Products from the Website, Users give their irrevocable consent for the following:
- By sending an order, Users consent to receiving in the email address which they have declared, any notifications provided by the Terms herein, being a prerequisite for the proper processing and execution of their order until its delivery.
- Receiving newsletters about Products and/or services offered by the Website. This consent Users may withdraw at any time by contacting the Contact Us section or via the link Unsubscribe in the email communications of LATO FIELDS ESTATE.
Accounts & Passwords
When you register an account with us, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately. We would also suggest that you change your password immediately through the website.
If we have any reason to believe that there has been or is likely to be a breach of security or misuse of our website, we may require you to change your password or suspend or cancel your account.
Users are required to provide correct, accurate, up-to-date and complete information and to update any changes promptly, if there are any changes from the initial registration or since the latest update of their account on the Website. In case of registration of a legal entity, a person-to-contact name and surname must be indicated, the complete V.A.T. registration number and details as well as the full name of the legal entity (i.e. company). LATO FIELDS ESTATE relies on statements by the Users for their personal details and bears no responsibility about them.
Questions & Contact Information
If you would like to correct, amend or delete any personal information or contact us for any reason, please email us at firstname.lastname@example.org.
Informative and Promotional Communications
Users who have made purchase(-s) from the Website, may occasionally receive via email updates and general information and/or promotional material (i.e. newsletters) about the latest Products that have been posted on the Website, news about LATO FIELDS ESTATE activities, as well as new services, special offers or discounts. For these informative and promotional communications, Users agree that LATO FIELDS ESTATE can process and use their personal data.
Website Users may at any time withdraw their consent to the use of their personal data and choose not to receive communications for information and promotion (i.e. newsletters), either through the section My Account or through the link Unsubscribe or by communicating their request to LATO FIELDS ESTATE through the Contact Us section.
Statistical data of Website
For generating statistics or for improving the navigation interactivity of Users in the Website, LATO FIELDS ESTATE may collect and process:
- Information about the Users’ computers, their visits and use of the Website, i.e. their IP address, geographical location, their browser, how they discovered or how they were informed about the Website, the duration of their visit and the number views of each page etc.
- Information about any transactions Users performed with LATO FIELDS ESTATE in the Website.
LATO FIELDS ESTATE collects and processes such information, as well as those resulting from the cookies used in the Website, for continuously improving the services offered to the Website Users (technologically and in terms of interactivity of navigation) and for creating statistical data.
If any User requires more information about the method, the selection and the processing of personal data as well as about the above mentioned information, LATO FIELDS ESTATE may be contacted via email.
Data Retention Safety
LATO FIELDS ESTATE uses automated systems for carrying out all necessary controls for fighting fraud; personal information provided in this Website may therefore be randomly selected by technical means and used for examining. Users hereby agree that if there is reasonable evidence and if required under circumstances existing at the time, LATO FIELDS ESTATE will be entitled to collect, process and use those data which are necessary to uncover any illegal or unconventional use of the Site. This information may be disclosed to companies specializing in assessment of credibility or fraud prevention, which may keep a record of this information. This is only for confirming/verifying the User’s identity; no credit investigation is performed and User’s credibility is not affected.
The use of this protection technology ensures that any data entered on the Website are transmitted encrypted. The identification process of the message and of the server follows. By using the xxxxxxx. SSL certificate, LATO FIELDS ESTATE guarantees to its Users that they are protected already from the initial search, while browsing the Website and when purchasing Products from it.
When paying by credit card, the Website diverts the User to the dedicated secure domain for clearing credit card payments, of the bank with which LATO FIELDS ESTATE cooperates. Such secure domains use ultrahigh security protocols and are governed by the rules and regulations set out by the Standards Council Security payment card industry (PCI DSS) www.pcisecuritystandards.org. The mission of this Council is to “enhance the security of information of the payment/paying account, promoting awareness and training in PCI Security Standards”; it was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc.
Users’ Data Control
If any User wishes to access and/or be informed about the data it has submitted to LATO FIELDS ESTATE through the Website, User may communicate its request to LATO FIELDS ESTATE through the Contact Us section. Through the same channel User can communicate with LATO FIELDS ESTATE when exercising its revocation/withdrawal from purchase right.
In the context of security procedures followed by LATO FIELDS ESTATE, User may be requested to provide identification information, as such have been provided and registered in the Website, before any information will be provided to the User, for confirming its identity as to safeguard its own interests. Each User must ensure the security of the information it provides, is responsible for any action made by LATO FIELDS ESTATE in response to a request from a person using the email address and its password. Users are strongly advised not to permit to the browser application they use to store their password, as this would permit access to their personal data of other people using their computer.
Deletion of User / Member
If a User wishes to be deleted from being a User/Member of the Website, it may contact LATO FIELDS ESTATE and communicate its request through the section Contact Us. When a User is deleted from being a User/Member of the Website, all the personal data that it has entered up until its deletion will automatically be deleted. The User exceptionally consents to the storage and use of its personal data beyond the end of its registration in the Website, for contributing in the statistics of the Website (after such details have been rendered anonymous), and if an order or other issue is pending between LATO FIELDS ESTATE and the User and until anything pending has been fully and completely settled/satisfied.
Cancellations & Refunds
Cancellations may be made by email at email@example.com before the product is shipped for order to be eligible for a full refund.
Please note that we reserve the right to change prices without prior notice.
Confirmation of cancellation will be sent to you by email.
Any product return must be the subject of a formal agreement between the company LATO FIELDS ESTATE and the customer and be returned within 48 hours of the agreement. After this period, any return will not be considered.
As part of the withdrawal deadlines, products returned in the original condition will be refunded.
Our return policy lasts 48 hours. If 48 hours have gone after you have received your order, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Only items that are in their original condition, undamaged can be returned.
Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should always use a trackable shipping service. We don’t guarantee that we will receive your returned item.
The responsibility for safe transportation and delivery, as well as the cost will be borne entirely by User. The address to which the returned items must be delivered is the address of LATO FIELDS ESTATE. You may ask for our address details by using our contact form.